Joe Mercanti

Chief Operating Officer

Joe is responsible for executing the Carmen’s Group strategic plan and for championing many of the company’s operational initiatives. Through his leadership Carmen’s Group’s venues have achieved tremendous success and have garnered regional and national recognition for the company’s unwavering commitment to customer satisfaction.

Joe has spent time working in every department within Carmen’s Group, offering him first-hand knowledge of every aspect of the business. When the Best Western Premier C Hotel by Carmen’s opened in 2011, Joe assumed the role of the hotel’s President and focused on delivering extraordinary guest experiences in a unique and charming atmosphere. Due to his efforts the hotel was awarded with TripAdvisor’s 2015 Travelers’ Choice Award for being ranked seventh on their list of Canada’s Top 25 Hotels.

A former student at McMaster University, Joe received his CHA designation in 2014 for demonstrating advanced knowledge in the hospitality industry and for showing exemplary leadership. He also carries a graduate certificate from Cornell University for Hotel Revenue Management. Passionate about the growth of the tourism sector in Hamilton, Joe is currently a board member for the Hamilton Chamber of Commerce. He is also heavily involved in community activities and has served as the Chair of both Hamilton FoodShare and the Canadian Diabetes Association –Southwest Region.

Joe was recently recognized as one of Hamilton-Niagara’s Top 40 Under 40 by The Business Link Media Group. Outside of the office Joe is passionate about karate where he is in pursuit of his second degree black belt. A fan of all things Superman, Joe lives in Hamilton with his wife Rachel, his son Joseph and daughter Savannah.