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Michael Crooks - Carmen's Group
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Director of Operations, Hamilton Convention Centre by Carmen's
About This Project

Michael Crooks

Director of Operations, Hamilton Convention Centre by Carmen’s

As the Director of Operations at the Hamilton Convention Centre by Carmen’s, Mike is responsible for overseeing culinary operations and event service delivery, as well as recruitment, personnel training and facility maintenance. Mike’s genuine concern for every client inspires those on his team to achieve a high level of customer service excellence.


Mike comes with over 15 years of hospitality experience, having worked in various service and management roles at Medieval Times, Swiss Chalet, The James Joyce, Emma’s Back Porch and The Water Street Cooker. This extensive history has given him the necessary knowledge to accommodate the requests of his many clients and his teammates. He is excited about continuing to develop the culture of teamwork and excellence at the Hamilton Convention Centre and views every guest as a potential ambassador.


Mike is a graduate of Humber College’s Performing Arts Program. When not helping to create extraordinary experiences at the Hamilton Convention Centre, Mike practices his team building skills as a coach for the Hamilton’s Beach Kid’s baseball team and as a soccer coach in the East Hamilton Soccer League. He organizes a Holiday Christmas party for kids, a Hamilton Beach Easter Egg Hunt, enjoys listening to the Tragically Hip, and spending time with his wife Anika and son Owen.